Health app sees surge in use during Coronavirus pandemic

Ten million NHS patients are now managing their health online via the free Patient Access app after registrations soared due to Coronavirus.

Registrations to the app, which offers clinically-authored health information and GP services including video appointments, escalated rapidly in March and April – with 650,000 new sign-ups during the pandemic peak.  

A new Coronavirus symptom checker – added in mid-March – has seen more than 700,000 views from 300,000 users as people seek trusted information in the pandemic. 2.6 million people have accessed a separate Coronavirus hub, generating 3.4 million views.

Backed by UK health tech leader EMIS Group, Patient Access is a health app that provides information and support to patients during the pandemic – as well as reducing pressure on GPs by enabling patients to manage their own appointments and repeat medication.

It is free to use and allows patients to benefit from the convenience of digital services while staying with their existing NHS GP practice.

Dr Sarah Jarvis, clinical director at Patient Access, said: “It’s clear from these statistics that the pandemic has rapidly changed attitudes to digital healthcare – quite possibly for good.

“Without the usual access to their GP, people have realised that digital alternatives are quick and easy to use – and can give them immediate help and reassurance in these very worrying times.

“GPs and the wider health service are also seeing the benefit, as non-urgent demand reduces and clinicians’ time is freed up to focus on those who most need their help. 

“Importantly, our information can also help encourage people who do have a symptom of concern to seek medical help in a timely manner.”