myGP app updates remote consultation module amid Coronavirus outbreak

iPLATO, the developers of myGP, has developed its remote consultation module in a bid to help its customers meet the needs of patients during the current Covid-19 outbreak, including launching ‘myGP Enterprise’.

The update enables practices to use the remote consultation function to filter and review all appointments, whether booked via the myGP app, phone or another online booking system. The clinician can review appointment reasons with the aim to triage and asses the patient ahead of time. This means clinicians can ensure that medicine reviews, asthma reviews and other routine appointments are conducted remotely, reducing footfall to the surgery as well as reviewing consultations due to take place with vulnerable or at-risk patients.

From within the Consult section of the myGP platform clinicians can send chat messages to patients, either to gather further information, such as travel history, or to inform them that their appointment will be conducted remotely with video consultations being initiated from within the same platform.

Further changes to the module also involve including several filters, so that appointments can be viewed by appointment type, booking type, booking method or the free-text search function for keywords such as ‘cough’.

In addition to the developments to the consult tab within the myGP platform, it is launching its ‘Enterprise’ myGP remote consultation. This will enable a GP to use the platform to initiate a video consultation with someone at any practice, a solution designed for PCNs and Locums to manage many patients from the platform.

CEO Tobias Alpsten said: “By allowing clinicians to use our platform to manage everything from appointment booking through to appointment triage and video consultation primary care can continue to play its key role in managing the pandemic of Covid-19. As our solution is web-based it means that a Doctor could use the platform from his or her own device while working from home, triaging appointments and conducting them remotely while possibly being in isolation. Our customers have highlighted the speed and difference that this functionality has made when selecting the most appropriate appointment type for each patient and we are continuing to work with our customers and patients to best understand what further developments we can continue to make to ensure the myGP platform best fits the needs of primary care during this time.”